11k apk Privacy Policy — Your Complete Guide to Data Protection

1Scope and Definitions

This Privacy Policy applies to the 11k apk platform, mobile app, and all associated services. By using 11k apk, you are deemed to have accepted all the terms of this policy.

In this policy, "we" or "11k apk" refers to the organization operating this platform. "You" or "member" refers to any registered or unregistered user of 11k apk.

2What Information We Collect

11k apk collects two types of information — data you provide directly, and data generated automatically while you use the platform.

Information Provided Directly:

• Full name and date of birth
• Email Address & Mobile Number
• Username and password (stored in hashed form)
• Identity verification documents (photo of NID or passport — for KYC verification only)
• Payment method details (mobile banking number or bank account)

Automatically Collected Information:

• IP Address & Device Type
• Browser and operating system information
• Log of how long you used the platform and what you viewed
• Game history and transaction records
• Cookies & Session Data

3How We Collect Data

11k apk collects information in the following ways:

• Registration Form: Details you fill in when creating your account.
• Game Activity: An automatic record of the games you play, bets you place, and winnings you receive.
• Transaction Records: Automatic log of every deposit and withdrawal.
• Support Contact: When you write to us via chat or email.
• Cookies & Pixels: Automatically, while using the website or app.

4Purpose of Data Use

11k apk uses your information only for the following legitimate purposes:

• Managing your account and verifying your identity.
• Delivering gaming services and processing transactions.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Providing customer service and support.
• Sending security-related notifications.
• Sending you promotional offers and bonus information with your consent.
• Fulfilling legal obligations.
• Improving platform services and user experience.

5Sharing Data with Third Parties

11k apk may share information with third parties in limited circumstances and under strict controls:

• Payment Processors: Only with payment service providers, and only the data necessary to complete the transaction.
• Security Services: With specialist agencies for fraud detection.
• Legal Authorities: In response to a court order or a lawful request from a law enforcement agency.
• Game Providers: Minimum data required to operate the games.

Information is not shared for any purpose beyond those listed above. Third parties who receive your data are bound to the same level of privacy protection.

6Cookies & Tracking Technologies

11k apk uses cookies and similar technologies to enhance your experience. The types of cookies we use:

• Essential Cookies: For login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand which sections of the platform are used most.
• Marketing Cookies: To show relevant promotional content — you may opt out at any time.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

7Data Retention Period

11k apk does not retain your information longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration your account remains active, and for 5 years after closure (as required by law).
• Transaction Records: 7 years from the date of the last transaction.
• KYC Documents: 5 years from the date of verification.
• Support Contact: 2 years from the date of last contact.
• Cookies / Session Data: After the session ends, or a maximum of 12 months.

Once the retention period expires, data is securely deleted or anonymised where applicable.

8Your Data Rights

As a member of 11k apk, you have the following rights. To exercise any of these rights, please contact our support team.